Having questions regarding bank accounts, or receiving notice of financial institution requirements, are common problems among users of financial products in Mexico. With that in mind, the Ministry of Finance and Public Credit (Spanish: Secretaria de Hacienda y Credito Publico, abbreviated "SHCP), embarked on a campaign that focuses on the steps to follow in lodging a complaint against a bank.
"One can seek advice or ask for help to clarify these questions with the Specialized Unit for User Support at your bank," explained the agency in a statement.
Among the complaints regarding financial products, the greatest number lodged with the National Commission for the Protection and Defense of Users of Financial Services (Spanish; Comision Nacional para la Proteccion y Defensa de los Usuarios de Servicios Financieros, abbreviated CONDUSEF) "are those related to credit cards, credit history/credit standing, personal loans, debit card and damage to automobiles.”
It is likely that someone who wants to lodge a complaint as to a financial product or service not know who to go to within the bank itself, and although Condusef offers financial product users due consideration and proper attention/assistance, it is always good to know with whom to file the complaint.
"For this purpose exist the Specialized Units for User Support ", which are areas within each financial institution, whose objective is to address questions, complaints and claims directly and immediately.
Last year, added the Treasury, four financial institutions in the country were sanctioned by the Mexican National Banking and Securities Commission (Spanish: Comision Nacional Bancaria y de Valores, abbreviated CNBV) with fines totaling altogether more than $570,000 pesos, mainly due to failure to comply with the Credit Institutions Act and the General Law on Negotiable Instruments and Credit Transactions.
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